2005 National Auto
Insurance Study (by J.D. Power and Associates)
|
|
Auto Insurance Provider
|
Overall Satisfaction
Index |
Overall Experience |
Policy Offerings
|
Pricing |
Contacting the
Insurer |
Claims Handling |
| Amica Mutual Auto
Insurance |
866 |
5 |
5 |
5 |
5 |
5 |
| State Farm Auto
Insurance |
828 |
4 |
4 |
3 |
4 |
4 |
| GEICO Auto Insurance |
820 |
4 |
4 |
4 |
3 |
4 |
| Automobile Club
of Southern California |
814 |
4 |
4 |
4 |
3 |
4 |
| Erie Auto Insurance |
813 |
4 |
3 |
4 |
4 |
4 |
| American Family
Auto Insurance |
806 |
3 |
3 |
3 |
4 |
3 |
| Allstate Auto Insurance |
803 |
3 |
3 |
3 |
4 |
3 |
| Mercury Auto Insurance |
797 |
3 |
3 |
5 |
3 |
2 |
| The Hartford Auto
Insurance |
797 |
3 |
3 |
4 |
3 |
3 |
| Nationwide Auto
Insurance |
796 |
3 |
3 |
3 |
3 |
3 |
| Auto Insurance
Industry Average |
796 |
- |
- |
- |
- |
- |
| Automobile Club
Group |
784 |
3 |
3 |
2 |
3 |
3 |
| California State
Automobile Association |
781 |
3 |
4 |
2 |
2 |
3 |
| 21st Century Auto
Insurance |
780 |
3 |
3 |
4 |
2 |
2 |
| Allied Auto Insurance |
778 |
3 |
2 |
2 |
3 |
3 |
| Safeco Auto Insurance |
778 |
3 |
3 |
3 |
3 |
3 |
| MetLife Auto Insurance |
776 |
3 |
3 |
3 |
2 |
4 |
| Farmers Auto Insurance |
775 |
3 |
3 |
2 |
3 |
2 |
| GMAC Auto Insurance |
770 |
2 |
2 |
3 |
2 |
2 |
| Progressive Auto
Insurance |
766 |
2 |
2 |
3 |
2 |
2 |
| Liberty Mutual Auto
Insurance |
765 |
2 |
3 |
2 |
2 |
3 |
| St. Paul Travelers
Auto Insurance |
765 |
2 |
2 |
2 |
3 |
3 |
| Encompass Auto Insurance |
764 |
2 |
2 |
2 |
3 |
3 |
| AIG Auto Insurance |
746 |
2 |
2 |
3 |
2 |
3 |
Glossary of Terms: Auto Insurance
Overall Satisfaction Index
Rating (Based on 1,000-point scale) Overall Experience
This score is based on how customers rate every aspect of their service
experience with their current auto insurance provider.
Policy Offerings
This score is based on how customers rate the variety of coverage
options offered by auto insurance providers and the extent to which
they meet their needs.
Pricing
This score is based on how customers rate their current auto insurance
provider on the price of the policy given the level of coverage.
Contacting the Insurer
This score is based on how customers rate their experience interacting
with their current auto insurance provider, whether through a local
agent, a call-center representative, an automated phone system,
or the company’s Web site.
Claims Handling
For customers that had a claim with their current auto insurance
provider in the past three years, this score is based on how customers
rate the claim process, the claim representative, and ultimately
the fairness of the settlement amount.
The Scoring
5 - Among the best.
4 - Better than most.
3 - About average.
2 - The rest.
|